Delivery options overview

1.
The order will be delivered to the customer's location according to the possibility and clarity of the address provided by the customer, or the order will be received from the nearest branch of the shipping company we deal with.

Order the product and specify the delivery method

2.
The cash on delivery service is available for all Libyan cities to which we can ship, and Mero has the right to add or cancel cities at any time specified. The customer will be contacted before shipping the order. In the event that you are unable to receive the order for any reason, you can contact us via the Facebook page or via our numbers. In the event that you do not wish to receive it after 24 hours, we apologize. We will stop sending your next order until after the transfer, then you can use the cash on delivery service.

Cash on Delivery Service

3.
When we receive your order, an email will be sent to your email address. We will start preparing your order, and from here your order cannot be changed. If you want to change your order, please contact customer service to cancel your order, then place a new order.

Confirm the order

4.
Preparing and arriving of the order usually takes from a few hours to 5 working days (depending on the customer's city), excluding official holidays and weekends. In the event that you do not receive the shipment after 6 days of confirming the order, you can contact us via the Facebook page or on our numbers.

The time it takes to complete the preparation and arrival of your order

FAQs

How long does it take to deliver an order?

The shipment takes from a few hours to 6 working days depending on the customer's city.

How can I cancel/modify my order?

You can cancel or modify the order by sending us a message on our Facebook page and providing us with the order number and the name registered on the order.

Please note that the order can be modified or cancelled if it has not been shipped. In this case, you will need to wait for your order to arrive and then return the order according to the exchange and return policy.

Will my order be delivered to my address?

The order will be delivered to the address registered on the order or the order will be received from the nearest branch of the shipping company we deal with.

What should I do if I receive products other than those I ordered or if my order is missing?

Please contact the customer service team on the Facebook page and provide us with the order number and the name registered on the order.

What is the return policy, and how can I return a product?

You can visit the exchange and return policy page. , Message us on the Facebook page after reading the exchange and return terms